COVID19 Update - we're still shipping - free domestic shipping on orders over $100

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FAQ

Q: COVID-19 is on the loose. Are you still there?

A: Yes, We’re all working remotely and our warehouse is has taken precautions to keep workers and shipments safe. Most shipments are going out within 24-48 hours.

Q: I need to exchange or return my order. How do I do that?

A: Our exchange and return process is simple. Follow this link to get started. [returns]

Q: Are returns free?

A: All USA returns are free and paid for as long as the garment is in new condition and less than 60 days after purchase. Return shipping from all international orders is to be paid by customer. [returns]

Q: How long do I have to exchange / return my item?

A: We want you to be happy with your clothing! Returns and exchanges are accepted 60 days from purchase date on all orders. We offer free exchanges and returns on USA orders and full refund minus return shipping cost for international orders. Please return the item unworn and in new condition (basically we mean not ridden in). [click here] *Sale items are eligible for exchange of size or store credit only.

Q: How do I exchange?

A: Since this is clothing (and most likely, fairly tight clothing), there can be a small degree of error when deciding on a size. If your clothing doesn't fit we will exchange it! USA exchanges are free, International Orders are responsible for excess shipping. All exchanges will be transacted upon the return of that item, provided it arrives in the same condition as originally shipped (not yet ridden in). If you're in a rush you are welcome to create a new purchase for a replacement item and then return your original purchase also.[click here]

Q: How much is shipping?

A: Shipping to the US is free for all orders over $100 and for all International orders beyond $250. We use USPS First Class or Priority for Domestic shipping and DHL Express Worldwide for International orders. Note that International orders are subject to their own governments VAT and duties.

Q: How long does shipping normally take?

A: Orders ship business days (Monday-Friday) 24-48 hours after being placed. USPS First Class orders generally arrive within 2-5 business days after shipping and International between 3-5 days. Keep in mind that we do not process any orders on Saturdays, Sunday, and Holidays and all goods are shipped from the west coast.

Q: What kind of warranty do I have on Ornot goods?

A: Real people make our clothing and sometimes there can be small manufacturing errors. Not to worry, all Ornot products come with a one year warranty protecting against manufacturing defects. If you notice an issue, send us an [send email]

Q: Do you ship internationally?

A: Yes! All of the time. We use a speedy version of DHL Express. You are responsible for import duties and tariffs imposed by your country.

Q: Am I responsible for import duties and tariffs on international orders?

A: Yes.

Q: How do I wash all my Ornot gear?

A: As a general rule, all lightweight cycling clothing will last longer if you're nice to it and wash it regularly. This means hand-washing in cool water and line drying. Ornot garments should be hand washed in cold water and line dried. Caps may fade if washed in the washing machine, with everything else, use your best judgment and make sure there aren't any random velcro straps floating around your washer or dryer :)

Q: I'm coming to SF do you have a shop?

A: Yes! Come and visit us. Our hours may be a bit limited, but you're on vacation right? You can find us here. Except for the Cornoa times, we’re all working remotely right now.

Q: Sale items?

A: We do have sales from time to time. Items on sale can be exchanged for an alternate size or returned for store credit to be spent at your convenience. Price adjustments will be made for items purchased within 7 days of sales. No discount codes may be used on any sale items.

We could send you email, Ornot